Cody Briseno
Professional profile
IT support and networking experience at UPS and as a Texas Army National Guard Information Technology Specialist (25B). Currently on military leave from UPS during an involuntary deployment with the Pay and Orders Team. Pursuing a B.S. in Cybersecurity and Information Assurance at WGU.
Experience
Senior IT Technician · United Parcel Service (UPS)
Employed by UPS and currently on military leave. Technical responsibilities before leave covered endpoint, application, and network troubleshooting, workstation deployment, and support documentation in a high-availability operations environment.
- Resolve approximately five to six complex technical tickets in a typical workday by analyzing endpoint, operating-system, application, network-connectivity, and policy-related symptoms, then document findings, actions taken, and the final resolution.
- Triage and prioritize incidents by technical difficulty, business impact, operational urgency, and stakeholder requirements, restoring service while minimizing downtime.
- Diagnose and remediate hardware and software failures, perform routine system maintenance, and deploy and configure workstations in a high-availability production environment.
- Coordinate with end users and technical teams to collect relevant information, communicate status, escalate issues outside assigned authority, and verify that service is restored.
Information Technology Specialist · Texas Army National Guard
Information Technology Specialist (25B) background in workstation configuration, hardware and network troubleshooting, and following network-security procedures in a military environment.
- Implement and follow network-security protocols that protect sensitive information, preserve system integrity, and support secure technical operations.
- Configure and support workstations, hardware, devices, and software; perform installations and updates while evaluating compatibility and operational requirements.
Warehouse Supervisor · United Parcel Service (UPS)
Front-line operations leadership in a high-volume facility: team supervision, training, workflow priorities, and process improvement.
- Supervised daily work in a high-volume operational environment, assigned priorities, monitored workflow, and maintained compliance with safety and operating procedures.
- Trained and mentored employees, communicated expectations, addressed performance and process issues, and coordinated team activity during changing operational conditions.
Pay and Orders Team · Texas Army National Guard
Involuntary deployment with the Texas Army National Guard, providing military administrative and operational support on the Pay and Orders Team.
Education
Western Governors University
Bachelor of Science in Cybersecurity and Information Assurance in progress. Continuing degree requirements alongside military service, certification preparation, and hands-on technical learning.
Certifications
- CompTIA A+ActiveDownload certificate
- CompTIA Network+ActiveDownload certificate
- CompTIA Security+ActiveDownload certificate
- CompTIA Project+ActiveDownload certificate
- LPI Linux EssentialsLifetimeDownload certificate
- CompTIA CySA+In progress
- CompTIA PenTest+In progress
- ITIL 4 FoundationEarned
Skills
Selected project work
A working Next.js and Payload website, with an editable content model and explicit rules for what visitors can read.