Technical support at UPS, military information technology, and operations leadership. The responsibilities below describe the work behind that experience.
Employed by UPS and currently on military leave. Technical responsibilities before leave covered endpoint, application, and network troubleshooting, workstation deployment, and support documentation in a high-availability operations environment.
Technical responsibilities before military leave
Resolve approximately five to six complex technical tickets in a typical workday by analyzing endpoint, operating-system, application, network-connectivity, and policy-related symptoms, then document findings, actions taken, and the final resolution.
Triage and prioritize incidents by technical difficulty, business impact, operational urgency, and stakeholder requirements, restoring service while minimizing downtime.
Diagnose and remediate hardware and software failures, perform routine system maintenance, and deploy and configure workstations in a high-availability production environment.
Coordinate with end users and technical teams to collect relevant information, communicate status, escalate issues outside assigned authority, and verify that service is restored.
Create technical procedures and user guidance, record repeatable troubleshooting steps, and train end users on IT tools to improve knowledge sharing and self-sufficiency.
Handle operational information in accordance with organizational security policies and protect confidential workplace details during troubleshooting and documentation.
Professional experience
Information Technology Specialist
Texas Army National Guard · Texas
Started
Information Technology Specialist (25B) background in workstation configuration, hardware and network troubleshooting, and following network-security procedures in a military environment.
Responsibilities
Implement and follow network-security protocols that protect sensitive information, preserve system integrity, and support secure technical operations.
Configure and support workstations, hardware, devices, and software; perform installations and updates while evaluating compatibility and operational requirements.
Troubleshoot hardware, software, and network incidents; analyze root causes, apply corrective actions, and identify steps to prevent recurrence.
Support information-technology infrastructure upgrades and coordinate with cross-functional personnel to resolve technical issues and improve system reliability.
Operate in a structured environment requiring accountability, careful documentation, teamwork, and appropriate handling of sensitive information.
Professional experience
Warehouse Supervisor
United Parcel Service (UPS) · Mesquite, TX
–
Front-line operations leadership in a high-volume facility: team supervision, training, workflow priorities, and process improvement.
Responsibilities
Supervised daily work in a high-volume operational environment, assigned priorities, monitored workflow, and maintained compliance with safety and operating procedures.
Trained and mentored employees, communicated expectations, addressed performance and process issues, and coordinated team activity during changing operational conditions.
Identified workflow constraints and implemented process improvements that increased productivity and reduced operational delays.
Coordinated responses to operational disruptions by assessing priorities, organizing personnel, communicating status, and restoring routine work.
Involuntary deployment
Pay and Orders Team
Texas Army National Guard
–Present
Involuntary deployment with the Texas Army National Guard, providing military administrative and operational support on the Pay and Orders Team.
Responsibilities
Support the team’s administrative and operational work with careful documentation and appropriate handling of personnel information.